It really does depend what you are calling about… but seriously the amount of time you spend holding… email support does sound quicker and easier and cheaper…
Call centres who do not speak English as their first language and pushy phone calling people who Lie and Bullshit to get your details and automated messages from autodiallers REALLY get my back up!!! 😦
Well with my scottish accent you can imagine for us getting even an English person can be really difficult… sometimes they can’t understand me or I cant understand them…
There once was a guy put on hold,
Wait your turn someone said really bold;
He sat on the phone,
Each day, all alone,
He died waiting is what I was told.
And then when you finally do get through, your kid in the other room picks up the receiver and starts punching in numbers and zaps your call. Oooops. I gave myself away. I do not have a cell phone. Never have. I have a NORMAL phone on my desk.
hey no worries… I use a normal phone too when I’m making all these calls… only use my phone for net use or when im outside…
What annoys me is when you finally get someone on the phone and the kids in the background make so much noise you can’t hear anything and then you lose your call 😦 my nieces and nephews are monsters
My favourite is when you actually get through to a real human being, spend five minutes explaining your issue and then get cut off. Then, after having redialed and spent ages waiting in a queue, you speak to someone completely different and have to run through your issue all over again. I love call centres!
It’s the waiting and waiting… I waited 45 minutes and when my call was finally answered I was told I was being transferred to a different dept… i waited a further 10 minutes and then finally spoke to someone again… transferred again and then my call was dropped.
Talk Talk are famous for this… they just drop your call whenever they don’t feel like dealing with you.
……………. and after waiting for x minutes , you are suspected to pay for the phonecall with the extended time , sometimes it seems callcenters and providers are rowing the same boat :p
What annoys me the most about this is if you get a call from a company, and before they proceed with their bullshit, they verify who you are.
They make out it’s serious or important….you confirm with your postcode…and BAM! They are trying to sell you some crap and lock you in to a 12 month contract for it!
Yesterday my ISP rang (Orange, crap, avoid)…and after confirming everything, the lady tried to get me to sign up for a new package, with the main benefit being I get a new router that works just like my existing one…the perk…the new one is called a BrightBox…rather than a LiveBox.
If your call was important to them, they’d spend on increasing the ability to take calls.
Companies save money by locating call centres where they can pay low wages. For the consumer, one problem is that the call centre staff, though they try, are distant from the rest of the company. They tend to follow a script even if it’s clearly going to lead to a very dissatisfied customer who’ll tell everyone to steer clear of that company.
Yes and I wonder how many times this happens
to everyone reading your posting Princess Laila? 😦
Another annoying factor is those blank phone calls
trying to sell insurance or some other rubbish that
is not required, and I thought that cold calling was
a thing of the past? 😦 Not with this government it’s
not grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr 😦
Compared to some of the horror stories I have heard about treatment to callers at the hands of Call Centres, your experience seems almost heavenly! What, just a disconnection while being promised a transfer?? No sitting thru idle IVR chatter, no answering a volley of invasive questions, no struggle with five different people with each one of whom you had to start from scratch….How did you manage that?
But seriously, this begs the question – if everyone dislikes Call Centres, why do they exist?
They save money and they insulate the business from its customers. In the case of businesses in Europe and North America, they also often enable the business to pay Indian rates of pay to generally brighter people than they could recruit for such work back home.
IT's My Thoughts 
I’m already sick of call centers. Reason why I love email support. But they argue phone support is quicker whereas this is what they end up doing.
It really does depend what you are calling about… but seriously the amount of time you spend holding… email support does sound quicker and easier and cheaper…
Boy do I know this feeling!!! 😦
Call centres who do not speak English as their first language and pushy phone calling people who Lie and Bullshit to get your details and automated messages from autodiallers REALLY get my back up!!! 😦
I need to lie down… 🙂
Love and hugs!
Prenin.
Well with my scottish accent you can imagine for us getting even an English person can be really difficult… sometimes they can’t understand me or I cant understand them…
Huggzzzz.. tight ones to my fav blogger 😛
I’m just a guy with a limerick reply…
There once was a guy put on hold,
Wait your turn someone said really bold;
He sat on the phone,
Each day, all alone,
He died waiting is what I was told.
Compliments of Humorous Interludes
http://ronyaroshauthor.com/
I feel like that sometimes… there are days you can spend hours just trying to deal with just one small matter…
And then when you finally do get through, your kid in the other room picks up the receiver and starts punching in numbers and zaps your call. Oooops. I gave myself away. I do not have a cell phone. Never have. I have a NORMAL phone on my desk.
hey no worries… I use a normal phone too when I’m making all these calls… only use my phone for net use or when im outside…
What annoys me is when you finally get someone on the phone and the kids in the background make so much noise you can’t hear anything and then you lose your call 😦 my nieces and nephews are monsters
I’m curious to know… who did you call??
(And don’t say “Ghostbusters” LOL)
Inland Revenue 😦
I would hang up on you to lol
Hey 🙂 lol
Androgoth
You do hang up, maybe it’s me and not them eh 😦
My favourite is when you actually get through to a real human being, spend five minutes explaining your issue and then get cut off. Then, after having redialed and spent ages waiting in a queue, you speak to someone completely different and have to run through your issue all over again. I love call centres!
It’s the waiting and waiting… I waited 45 minutes and when my call was finally answered I was told I was being transferred to a different dept… i waited a further 10 minutes and then finally spoke to someone again… transferred again and then my call was dropped.
Talk Talk are famous for this… they just drop your call whenever they don’t feel like dealing with you.
This ALWAYS happens to me and it drives me CRAZY!!!!!
Ah join the club, I hate having to make phone calls.
and also when they say in a FAKE british accent , knowing well they are sitting in a silly office in gurgaon near delhi in india ..
The always ask “Do you like cricket?” or they will say “Come to India, we will show you India!” its so cute lol
……………. and after waiting for x minutes , you are suspected to pay for the phonecall with the extended time , sometimes it seems callcenters and providers are rowing the same boat :p
it might be a collaboration and the get a percentage of what the providers are making ….
Loved it – so, so true 🙂
What annoys me the most about this is if you get a call from a company, and before they proceed with their bullshit, they verify who you are.
They make out it’s serious or important….you confirm with your postcode…and BAM! They are trying to sell you some crap and lock you in to a 12 month contract for it!
Yesterday my ISP rang (Orange, crap, avoid)…and after confirming everything, the lady tried to get me to sign up for a new package, with the main benefit being I get a new router that works just like my existing one…the perk…the new one is called a BrightBox…rather than a LiveBox.
If your call was important to them, they’d spend on increasing the ability to take calls.
Companies save money by locating call centres where they can pay low wages. For the consumer, one problem is that the call centre staff, though they try, are distant from the rest of the company. They tend to follow a script even if it’s clearly going to lead to a very dissatisfied customer who’ll tell everyone to steer clear of that company.
Yes and I wonder how many times this happens
to everyone reading your posting Princess Laila? 😦
Another annoying factor is those blank phone calls
trying to sell insurance or some other rubbish that
is not required, and I thought that cold calling was
a thing of the past? 😦 Not with this government it’s
not grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr 😦
Hey I hope that you are enjoying a nice week 🙂 😉
Androgoth XXx
Compared to some of the horror stories I have heard about treatment to callers at the hands of Call Centres, your experience seems almost heavenly! What, just a disconnection while being promised a transfer?? No sitting thru idle IVR chatter, no answering a volley of invasive questions, no struggle with five different people with each one of whom you had to start from scratch….How did you manage that?
But seriously, this begs the question – if everyone dislikes Call Centres, why do they exist?
They save money and they insulate the business from its customers. In the case of businesses in Europe and North America, they also often enable the business to pay Indian rates of pay to generally brighter people than they could recruit for such work back home.
way tooo true:(